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Refund Policy

Legal > Refund Policy

At EdgeTV IPTV, we strive to provide a reliable and high-quality IPTV service. Please read this Refund Policy carefully before purchasing a subscription.

1. General Policy

All subscriptions are prepaid and non-refundable, except where required by applicable law or explicitly stated otherwise at the time of purchase.

By completing a purchase, you acknowledge and agree to this Refund Policy.

2. Trial & Testing Period

If a free trial or test period is offered, users are encouraged to fully test the service during that time. Once a paid subscription is activated, it is considered accepted and used.

3. No Refunds for the Following

Refunds will not be issued for:

  • Change of mind after purchase
  • Device incompatibility
  • Internet issues, ISP blocking, or slow connection
  • Temporary buffering, channel freezing, or maintenance
  • Channel changes, removals, or unavailability
  • Failure to cancel before auto-renewal
  • Inability to use VPNs, apps, or third-party devices

4. Technical Issues

If you experience technical problems:

  • Contact Live Chat Support first
  • Our team will attempt to diagnose and resolve the issue

Refunds are not guaranteed and will only be considered if:

  • The service is completely unusable
  • The issue is proven to be on our side
  • Support is unable to resolve the issue within a reasonable time

5. Account Violations

No refunds will be issued if your account is suspended or terminated due to:

  • Account sharing or reselling
  • Abuse of the service
  • Violation of our Terms of Service

6. Chargebacks & Disputes

Unauthorized chargebacks or payment disputes may result in:

  • Immediate account termination
  • Permanent service ban

We strongly encourage users to contact support before initiating a dispute.

7. Auto-Renewals

It is the user’s responsibility to cancel a subscription before the renewal date. Renewed subscriptions are non-refundable.

8. Changes to This Policy

EdgeTV IPTV reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting.

9. Contact

If you have questions regarding this Refund Policy, please contact us via:
Live Chat (Support)